NDIS Funded Clients
For NDIS clients funded with Early Childhood Supports (younger than 7), the following item code will be used: 15_005_0118_1_3 E - Early Childhood Supports - Early Childhood Professional - Social Worker
For NDIS clients funded with Therapy Supports (7 or older), the following item code will be used: 15_621_0128_1_3 - Assessment Recommendation Therapy or Training - Social Worker
Cancellation Policy
We kindly ask that you notify us by email, phone, or SMS as soon as possible if you are unable to attend your scheduled session to avoid cancellation fees.
To avoid charges, please provide at least 48 hours' notice. Missed sessions or cancellations with less than 48 hours' notice will be billed at the full session rate.
For the health and safety of all clients, please keep your child at home if they are experiencing symptoms of illness, including fever, cough, ringworm, scabies, or any contagious condition. If you cancel due to sickness with less than 24 hours' notice, the full session fee will still apply.
In the case of three consecutive appointments where you do not attend or appropriately cancel, we will review whether continued service is appropriate. If your therapist needs to cancel, you will not be charged.
Additional details of our cancellation policy will be provided in the Service Agreement upon the start of therapy.
